Each web site is run by a manager who has worked his way up through
the web direct brands ranks. Each manager then teaches interns the day-to-day operations
of their online store. Managers are responsible for everything from order fulfillment
and customer service to marketing and site development and vendor relationships.
Web Direct Brands also has technical and marketing staff to assist
all managers with project realization. During the first semester the intern will
be assisting a manager with all aspects of work. If invited to return for a second
semester, an intern may have the chance to develop their own start-up site. These
sites are developed using the same principles and management as the existing, flourishing
web direct brands e-tailers. Past the second semester, the opportunity exists for
further development within the web direct brands team.
Responsibilities:
- Answer inbound support calls. This could be general product questions, shipping inquires, refund requests, etc.
- Answer inbound sales calls. They are typically lengthy where they are looking for us to be the expert on the product and explain the ins and outs of the purchase.
- Review sales order information for accuracy / directly input sales order information.
- Create purchase orders and create 3rd party shipments through UPS and Fed Ex
- Pull products from the shelf and put on the shipping line for packing by the shipping department.
- Answer customer questions through website LiveChat service
- Answer many customer emails, direct customer inquires and general website email inquiries
- Call vendors for tracking numbers and update customers through email and phone as to back orders, order changes, etc.
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Responsibilities:
- Provide inbound customer support
- Answer inbound customer e-mail communication
- Ship orders
- Organize and maintain inventory
- Assist customers via inbound telephone support
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Responsibilities:
- Guaranteed base salary plus ability to increase weekly performance pay beginning immediately
- Ability to create a flexible work schedule
- Professional Lincoln brand push/pull welding equipment
- Creative, non-repetitive work order assignments
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Responsibilities:
Wrap driveway gates
Ensure correct accessories are paired with gate per order specifications.
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Responsibilities:
- Create shipping labels
- Answer inbound customer e-mail communication
- Process payments
- Organize and maintain records
- Assist customers via inbound telephone support
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